Managed Service

Is a service model where a service provider manages and takes responsibility for the operations, systems, or specific functions on behalf of the customer, usually on an ongoing basis and based on a contractual agreement (SLA – Service Level Agreement). It typically includes:

• 24/7 IT system monitoring
• Network and server management
• Data security (cybersecurity)
• Backup and recovery
• Technical support

By using Managed Services, companies can focus on their core business activities, while specific technical or operational areas are handled by specialized third-party providers.